Frequently Asked Questions
Everything you need to know about ordering, sizing, bespoke commissions, and caring for your pieces.
Add your chosen piece to the bag and proceed to checkout, or select 'Enquire — Bespoke Order' to begin a personalised commission. Our atelier will then reach out to confirm measurements, fabric, and timelines.
Yes. A complimentary account lets you place orders securely, save your delivery details, and follow the progress of your commission from first cut to final finishing.
Ready-to-wear is offered in standard sizes with a detailed size guide at checkout. Couture and bridal pieces are made entirely to your individual measurements, taken at a fitting or shared with our team.
Bridal and couture commissions typically take 8–16 weeks, depending on the intricacy of the handwork. We recommend beginning your order at least four months before your event.
Orders are placed as a reservation with the atelier. Your client concierge will confirm the final investment, fitting schedule, and secure payment arrangements privately before work begins.
Hand-embroidered and embellished pieces should be dry-cleaned by a specialist and stored flat or on a padded hanger in the garment cover provided. Detailed care notes accompany every order.